Satisfaction Guarantee & Return Policy

Satisfaction Guarantee & Return Policy

At First Aid Direct, we are committed to offering our customers the best value, backed by a 100% satisfaction guarantee—risk-free.

If you're not completely satisfied with your order, you may return it for a refund, exchange, or replacement by notifying us within 15 days of delivery.

Return Policy

• Refunds for shipped items ordered through Firstaiddirect.ca will include shipping and handling fees only if the product was damaged upon arrival and needs to be replaced.
• For refunds requested for any other reason:
  • You are responsible for return shipping costs
  • A restocking fee of up to 15% may apply
  • Shipping costs are non-refundable

How to Start a Return

An RMA (Return Merchandise Authorization) number is required for any return.

To request an RMA number and review our return guidelines, please contact us at:
📧 rob@firstaiddirect.ca

Please clearly write your RMA number on the shipping label of returned items.

Refund Requirements

• Items must be unopened, in new condition, and returned in the original packaging
• Opened or used products